Merchandise Return Policy

30-Day Money Back Guarantee!

BMW Repair Guide upholds the highest standard of quality for each of our products. We guarantee that the quality of all our merchandise will meet or exceed expectations. Every effort is made to ensure your merchandise is shipped in perfect condition. If for any reason you are not completely satisfied with your purchase, you may return any item in its original condition within 30 days of receipt and we will gladly provide a refund, replacement, or an exchange.

To return or exchange an item, please follow these instructions:

You will need to obtain a Return Merchandise Authorization (RMA) number before sending your returned item back to BMW Repair Guide. Please contact us by email to receive the return instructions.

  • Please email customersupport@bmwrepairguide.com your order number and the request for a refund or an exchange. We will then email your RMA number and shipping instructions. You can also use our contact page for refund requests or questions concerning your order.

A Package without a RMA number will not be accepted for refund and will be returned to sender.

 

HOW LONG DOES IT TAKE TO RECEIVE A CREDIT FOR A RETURNED ITEM?

After we receive the returned item, it takes between 1 and 5 days to complete the return policy process. A refund or customer credit (for exchanges) will be issued within 1 to 5 business days. All refunds will be issued in the original form of payment. Please allow one monthly billing cycle for the credit to appear on your credit card statement.

The item MUST be received at BMW Repair Guide WITHIN THIRTY(30) DAYS from the date of receipt of the order. Any items received after (thirty) 30 days from the shipment date will not be accepted for refund. Each item must be returned in the same condition as it was sent, unworn and undamaged. Items that have been worn and damaged due to client negligence cannot be returned.

BMW Repair Guide will inspect and verify the condition of the item once we receive the return. BMW Repair Guide will refund the full cost of the returned item with no questions asked. If a returned order includes a  defective product, BMW Repair Guide will also reimburse you for the shipping charges that apply to send the order back to us.